Shipping Policy
Vendor 1 processes and ships orders directly from our fulfillment partners. Processing times and delivery estimates below are general guidelines and may vary during peak periods.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends/holidays begin processing the next business day.
Shipping Methods & Delivery Times
Standard shipping: 3–7 business days (after processing)
Express shipping (if available at checkout): 1–3 business days (after processing)
Shipping Costs
Shipping fees are calculated at checkout based on destination, weight/size, and selected shipping speed.
Tracking
Tracking information is provided once your order ships (via email and/or your account order page).
Shipping Destinations
Vendor 1 currently ships to destinations available during checkout. If your address isn’t supported, please contact us before ordering.
Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs fees, duties, and taxes. These charges are the customer’s responsibility.
Delivery Issues
If a package is delayed, marked delivered but not received, or arrives damaged, contact Vendor 1 within 48 hours of the delivery notice so we can assist with the carrier.
Contact
For shipping questions, message Vendor 1 through the marketplace contact form or your order page.
Refund Policy
Vendor 1 wants you to be satisfied with your purchase. If something isn’t right, we’ll work with you to resolve it based on the rules below.
Eligibility Window
Refund requests must be submitted within 14 days of delivery (or within 14 days of purchase if delivery is not applicable).
Eligible for Refund
Item arrived damaged or defective
Wrong item received
Item is unused, in original condition, and eligible for return (see Return Policy)
Not Eligible for Refund
Final sale/clearance items (if marked as final sale)
Gift cards / downloadable or digital products (if applicable)
Items damaged due to misuse, wear, or improper installation
Items returned without approval or outside the return window
Refund Method & Timing
Approved refunds are issued to the original payment method.
Processing time: 3–10 business days after we receive and inspect the returned item (or after approval for non-return refunds).
Shipping Fees
Original shipping fees are non-refundable, unless the return is due to Vendor 1’s error (wrong item) or a confirmed defect/damage.
How to Request a Refund
Contact Vendor 1 with your order number and reason
Share photos if the item is damaged/defective
Wait for approval and instructions
Cancellation / Return / Exchange Policy
Vendor 1 Cancellation, Return & Exchange Policy
This policy explains how Vendor 1 handles cancellations, returns, and exchanges.
Order Cancellation
You may cancel an order within 2 hours of placing it, as long as it has not been processed or shipped.
Once an order is in processing or has shipped, it can’t be cancelled (you may request a return after delivery).
Returns
Return Window
Returns must be requested within 14 days of delivery.
Return Conditions
Items must be unused, in original packaging, with all accessories/inserts.
A return must be approved before shipping it back.
Return Shipping
If the return is due to change of mind, the buyer pays return shipping.
If the return is due to Vendor 1’s mistake (wrong item) or verified damage/defect, Vendor 1 will cover return shipping or offer a prepaid label where available.
Exchanges
Exchanges are available for the same item in a different size/color (when stock is available).
If an exchange isn’t available, we’ll offer a refund or store credit (as applicable).
Damaged / Defective Items
Report issues within 48 hours of delivery.
Provide photos of the item and packaging so we can resolve it quickly (replacement, exchange, or refund).
Non-Returnable Items
Items marked final sale
Gift cards and digital products (if applicable)
Used/opened items that can’t be resold for hygiene/safety reasons (if applicable)
Contact
To start a cancellation, return, or exchange, message Vendor 1 through the marketplace contact form with your order number.